What should I do if my package is delayed or not received?Updated a month ago

If your order is delayed or hasn’t arrived, here’s what to do:

If there are tracking updates, we recommend first checking with the courier, your local post office, or any parcel lockers or community collection points nearby.

If you’re still unable to locate your package, feel free to reach out to us with your order details so we can help investigate.

If you opted for Shipping Protection, good news – it covers lost, damaged, or stolen packages, and the claims process is quick and easy.

Please note: Delays can occasionally happen due to courier issues, weather, or peak periods, so some parcels may take longer than usual to arrive.