gellae

<p>If you suspect a double charge for an order that hasn&apos;t been confirmed, it is likely due to a pending authorization rather than an actual charge. Please allow some time for the pending transaction to self-correct and revert back to your account. If it doesn&apos;t resolve on its own, contact our customer support at customerservice@gellae.com.au for further clarification and assistance.</p>

If you suspect a double charge for an order that hasn't been confirmed, it is likely due to a pending authorization rather than an actual charge. Please allow some time for the pending transaction to self-correct and revert back to your account. If i

What should I do if I believe I've been charged twice for an order that didn't go through?

Orders

What does the ingredient list of Gellae nail stickers contain?

Can Gellae stickers be used for both fingernails and toenails?

What are DIY semicured gel nail stickers?

Will gellae gel nail stickers damage my nails?

Can I use gellae as extensions?

Early lifting/gellae not staying on for long?

Clear layer of gellaes separating from colour base?

How do you apply and remove gellaes?

How long do gellae manicures last?

How many manicures can I get out of a pack?

How should I store unused stickers?

Do I have to cure with a UV lamp?

How do I know if my gellaes are fully cured?

How does gellae differ from other nail products?

A design cannot be found in the starter or B4G1F kit?

Can I cut off the excess before curing?

Are gellae gel nail stickers vegan?

Are gellae gel nail stickers HEMA free?

Are gellae gel nail stickers waterproof?

Product

What comes in the subscription box?

Can you edit or cancel subscription?

Subscription Box

What should I do if my delivery address on an order is incorrect?

What happens if I'm overcharged or mistakenly charged for a free item?

What should I do if I received a faulty or incorrect product?

How can I confirm my order if I haven't received a confirmation email?

Can I request a rush order for my purchase?

Can I change my shipping address?

How do I handle a situation where I've accidentally added an extra item after checkout?

Where do you ship to?

Do you have free shipping?

Country not listed at checkout?

What is your processing and shipping lead time?

Can I express ship if I need them urgently?

What is your return policy?

Want a different courier for future orders?

What should I do if my package is delayed or not received?

Delivery & Returns

How do I apply promo/discount codes?

Where are you located and can we pick up?

Do you do wholesale?

Do you have a referral program?

Can I shop your products in store?

Do you offer click and collect services?

General Questions

What should I do if I believe I've been charged twice for an order that didn't go through?Updated a month ago