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If your shipping address needs to be updated after placing an order, you can contact our customer support team at [email protected] to amend the details. Unfortunately, we cannot alter the billing address once an order has been finalized.
In an instance where you've been overcharged or charged for an item that should have been free, such as being charged for a free lamp in a starter kit, you can reach out to us. We will review your case and provide you with a one-time discount on your
So sorry to hear that you have received an incorrect or faulty item!Please email our team within 7 days at [email protected] with your order number, description of the issue and photos/videos of the item.We will aim to promptly assist in
If you have not received an order confirmation email after making a purchase, it's possible that the email address was entered incorrectly at checkout. We recommend checking all your email folders, including spam. Should you continue to face issues,
Yes, you can request a rush order for your purchase! For a $5 fee, we'll dispatch it the next business day. Just email us at [email protected] with your order number after completing your purchase. You can also select express shipping at
We can absolutely change the shipping address if your order has not been booked for delivery.Please email us at [email protected] with your new address with subject title "URGENT REQUEST"You might also be able to redirect your parcel by c